Privacy policy

Last updated: October 5, 2026

1. Data controller

Centro de Reciclaje de Altiplano, located at Carr. San Luis–México 4563, Casanova, 78421 Pozos, S.L.P., México, is responsible for processing your personal data. By using this site or giving us your information, you accept the practices described in this policy.

2. Data we collect

  • Identification: full name and company.
  • Contact: email address and phone number.
  • Request: the message you send us through the contact form, the virtual assistant or WhatsApp.
  • Panel account: name, email, phone and encrypted password of users with access.
  • Technical data: IP address, browser and operating system, collected automatically.

3. Purpose

  • Answering your questions and quote requests.
  • Informing you about our integrated waste management services.
  • Coordinating the collection, transport and purchase of contracted materials.
  • Providing access to, and securing, internal panel accounts.
  • Complying with applicable legal and regulatory obligations.

4. Data protection

We apply technical and organizational measures to protect your information against unauthorized access, alteration, disclosure or destruction: encrypted connections (HTTPS), hashed passwords, secure storage and restricted access.

5. Transfers

We do not sell, rent or share your data with third parties for commercial purposes. We may only share it:

  • To comply with a legal obligation or a request from a competent authority.
  • To protect our rights, safety or property.
  • With your prior and express consent.

6. ARCO rights

Under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, you have the right to access, rectify, cancel or object to the processing of your data. You can exercise these rights through our contact form or by phone at +52 444 657 0781.

7. Cookies

This site uses technical cookies required for it to work (session and form protection). You can set your browser to reject them, although some sections, such as the panel, would stop working.

8. Changes to this policy

We may update this policy at any time. Changes will be posted on this page with their update date.

9. Contact

For questions about this policy or how we process your data, write to us through our contact form, call +52 444 657 0781 or visit us at Carr. San Luis–México 4563, Casanova, 78421 Pozos, S.L.P., México.